How do I return an item?

RETURNS/EXCHANGES


Last Updated: JUNE-2015

We sincerely hope that you are completely happy with your Mayhem Industries Inc Order, but please make a note of our policies.

Returns

Shipping and handling fees are non-refundable. Call 1-949-646-1184 to request a Return Authorization (RA) within 30 days of delivery date. Any damaged goods or order discrepancies must be requested within 48 hours. We cannot accept returned merchandise without a RA. You must return items within 15 days of receiving an RA# or it will be refused. The items will be inspected for appropriate resale
(not used/washed, contains manufacturer tags, in the original packaging) before store credit is issued.

Items shipped in the manufacturer product box with a shipping label stuck to it will not be accepted.

Effective Aug 01, 2015 Returns will be issued as store credit in the full amount of your order (excluding shipping fees)
or a refund minus 20% restocking fee to the original payment used on your order. For orders purchased with a Mayhem Industries Inc gift card, we will refund the balance to the same gift card or we will issue you a new gift card.
Store Credits usually take 7-10 business days from the time we receive your item(s).

The following items are NOT returnable:
Personalized items (Ex. custom graphics, printed jerseys) Items that are used, missing tags or original packaging Opened or used electronic items
Gift Cards/E-Gift Cards
Close Out/Clearance Items
Casual Apparel, Swimwear, and Casual Accessories

Refunds

Refunds will be processed in the original form of payment. Refunds usually take 7-10 business days from the time we receive and approve your return. For merchandise purchased with a Mayhem Industries gift card as the sole payment method, we will refund the balance due to you back to the
same card or we will issue you a new gift card. Shipping and handling fees are non-refundable.

The following items are eligible for refunds:
Aftermarket Hard Parts and Accessories in there original packaging, new condition (Non-Clearance)

Exchanges

Call 1-949-646-1184 to request a Return Authorization (RA) and inform the representative that authorizes your return what Color/Size you would like in exchange. Return the items with a copy of your invoice and list the Sizes and/or Colors you would like in exchange on the invoice. A shipping fee of $5.99 to $13.99 will be charged to send the new items back to addresses within the continental United States. RA requests after 30 days of ship date are at our discretion.

Packages being shipped outside of the US will be charged the appropriate fee for the shipping method used. Please allow up to 7-14 business days for exchanges to be processed after receipt of your return.

How do I return or exchange an item?

Call or e-mail info@mayhem-us.com, Tel 1-949-646-1184 to request a Return Authorization (RA). We cannot accept returned merchandise without an RA. Please request your RA within 30 days of delivery date. RA requests after 30 days are at our discretion. Any damaged goods or order discrepancies
must be requested within 48 hours. Write the RA # provided by customer service on the Box and Shipping Label or it will be refused.
We recommend you use a delivery service with a trackable, insured service such as FedEx, UPS, or USPS with Delivery Confirmation.

Mayhem Industries Inc cannot accept responsibility for lost packages. Please keep the tracking details for your records. For your protection, purchase insurance for high value items.
Returns will be refused if you place a shipping label on the items retail display box. Example Boots and Helmets must be in the original boot/helmet box and that box is to be placed in a brown shipping box. Returns must be received within 15 days of the Return Authorization (RA) issue date.
Exchanges; please print a copy of your invoice and write down what Color/Size you would like in return. All Exchange shipments are shipped Standard Ground. If the package is time-sensitive,
you may upgrade your shipping method for an additional fee. A shipping fee of $5.99 (Convert) - $13.99 (Convert) will be charged to send the new items back to you if they were shipped correctly.
Please allow up to 7-14 business days for exchanges to be processed after receipt of the package.

items shipped in the product box with a shipping label stuck to it will not be accepted.

SHIP AUTHORIZED RETURNS TO THE ADDRESS BELOW PLEASE INCLUDE A COPY OF YOUR RECEIPT:

ATTN: RA # (number provided by customer service) Mayhem Industries Inc
1835 Newport Blvd
A109/273

Costa Mesa, CA 92627

Warranty Claims

We will assist with warranty issues; however, all warranty issues are ultimately the responsibility of the manufacturer. We cannot be responsible for manufacturer policy and/or processing.

Restocking Fee

A 20% restocking fee will be charged on all returns for refund, refused, incorrect address or cancelled orders.
These fees apply unless the item is defective or damaged, you received the wrong item or the fee is prohibited by law

If for any reason you are not completely satisfied, you may return your purchase when it is presented in a “new” salable condition within 21 days of delivery.

Any merchandise returned for credit or refund must be unworn and in salable condition, defective items that have been worn will be exchanged for the same item or given store credit if not in stock.

Please contact customer service for a RMA number and return instructions prior to shipping your return at info@mayhem-us.com or 949.646.1184.


PRIVACY POLICY

Mayhem Speed Shop
is proud to offer our customers a fully secure shopping environment. Mayhem Speed Shop ensures that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained after you make your purchase.We are committed to protecting the privacy of our customers. We do not share any of our customer's personal information with any third parties.